Description
In this merchant retention report you will learn about the following:
- The merchant count attrition rate in the U.S
- Number of merchants that ISOs and acquirers lose to attrition
- Number of merchants that go out of business
- The merchant count attrition rate by institution size
- Merchant count attrition rate of all 37 companies studied
- Volume attrition rates by institution size
- Industry-wide attrition ratio by institution size
- Merchant/Volume attrition ratio by institution size
- Total volume trading processor annually
- Total volume lost from merchants going out of business
- Average volume lost to attrition (in $) for the 4 processing volume categories
- Average cost of replacement (in $) for the 4 processing volume categories
- Average number of merchants lost for the 4 processing volume categories
- Pre-boarding strategies to combat attrition
- Post-boarding strategies to combat attrition
- Top 10 tactics used by the industry to combat attrition
- Percentage of ISOs and acquirers using truly proactive tools to combat attrition
- Percentage of ISOs and acquirers using the 4 proactive methods to combat attrition
- Top methods and tools used to spot attrition during the fact
- Top methods and tools used to spot attrition after the fact
- Merchant count attrition rate of proactive vs. reactive acquirers
- Volume attrition rate attrition rate of proactive vs. reactive acquirers
- Top methods used to save at risk accounts
- Cost of saving accounts (pricing concession)
- Percentage of acquirers using a recovery program
- Percentage of merchants re-signed through recovery program
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